1. Joining in Options. I tried calling for an - 5370472 My flat seems to have a plethora of wall sockets installed even one that is branded Virgin Media but I don't think any of them are suitable for the coax cable the Hub 3 comes with. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. It should work ok. Options. The cable fits in the socket shown in the image attached. Hello I just moved to a new apartment and Virgin broadband is available in this area, I received my Hub 3 today plugged all the cables( Sat 1+2 sockets)but only the green light keep flashing. When the door-to-door salesperson from VM was negotiating my contract with me he assured me that my flat was already hooked up (he looked it up on his tablet), but. Awful first impressions of Virgin Media. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. please - 5241140 Call the Pre-installation and delivery team on 0800 052 1734. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Do I need to book an engineer appointment? as I don’t have an active account it’s not showing me any options online or on the app. 7; 0; 0; CoachDanny. I tried calling for an installation but couldn’t get. Virgin Media Wall Socket. . If however the socket itself has been removed you will need assistance. Account -. Virgin Mobile. Browse Virgin Media Virgin Media Community. Back a step. I tried to connect the hub with an ethernet cable to the socket but the base light has been flashing green for over an hour now. Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. You dont need a new router just for the test the Computer will connect directly. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. That is a rooftop aerial outlet for Freeview TV. Feb 22, 2022. VM BB TV Landline. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Learn more. Look for a box on the outside of your home and see if you can trace where the coax goes. Take a look outside where the incoming cable is. I have been living here for past 15 years and never had fibre broadband before so i assume some one living in the property had cut the cable coming in from external wall mounted box. Stay safe online. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. New Install Assistance. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). I have received a new fibre phone adaptor, which it seems I have no choice in converting to, even though my experience of fibre phones at work is very poor. We would like to show you a description here but the site won’t allow us. Stream from Virgin Media. Mark as New. Manage Your Account. I only have a BT master socket, and then a TV aerial socket. Rather than pay VM the £25 for a phone extension socket, you could put that money towards some modern cordless phones. on 15-11-2022 18:53. Go back to normal router mode as soon as the test is done. If so phone Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Switched On Families. Managing Your Account - Cable. We can certainly get an engineer visit booked for you to come and install things however we'll need to confirm your address details to ensure it's being booked on the correct account. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. Cihank617. Manage Your Account. but I believe if the system has allowed self install VM has been installed in the past Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. vintageclaret. We have a virgin media wall socket with an ethernet port in the wall but no round cable. The openreach socket can take a landline cable or an ethernet cable. Hi, can anyone help please? I have tried to set up my Virgin broadband kit however I do not have the required Virgin wall socket to plug the isolator cable into. thanks - 5353271. The Openreach sockets do not work for Virgin Media. Please help - 5208212. com. . I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. You don't need a wall socket, as long as you have a live cable to connect the HUB to. VM BB TV Landline. Hi, I have a Virgin Media wall socket, it's the white box in Picture 1. I recently moved to the house and ordered Virgin media broadband, I received the self-install kit today but I don't have a wall socket to plug the modem. how can we go about changing our self install to. The NTL cable termination box is outside. Options. Iv just switched from another provider and got the QuickStart pack but I don’t have the wall socket. TV on the go. Check to see if there is just a cable coming out of the wall as sometimes the rest has been removed, otherwise: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and SundayWe have recently moved house and got a quick start setup but don’t have a Virgin media wall socket. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Follow these steps to install your virgin Media Broadband, TV and Phone service. All forum topics; Previous topic; Next topic; 1 REPLY 1. I'm a Very Insightful Person, I'm here to share knowledge. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. . I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Browse Virgin Media Virgin Media Community. Plug the cables into the Hub. Hi guys, we’ve just received our quick set up virgin box and have the wall socket already in our new flat. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. Virgin Media; My Virgin Media; Shop; Help;. The telephone cable goes through a hole in the wall into the porch area and is wired into a master telephone socket (must be a VM master phone socket). Virgin Media: TiVo® service. Switched On Families. Stream from Virgin Media. I tried to connect the hub with an ethernet cable to the socket but the base light has been flashing green for over an hour now. Entertain me; Broadband Deals. I have a working internet phone but we are decorating and I want to know about the old wire phone connections. Just received the broadband but I'm disappointed as I doesn't include the socket can you help where I can get it. VM BB TV Landline. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall socket do I. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Carley_S. The wall box may be branded with the logos of an old cable TV company (not VM). We've taken the front of the box off and inside there is an isolator but nothing else. Can I have engineer visit and setup it?I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Vonage 2nd line. Hi there Thank you so much for your post and welcome to the community forums, it's great to have you here. Broadband deals. Home Phone. All you need to do is contact Virgin Media and explain what the issue is. Incidentally the phone socket is redundant if not in use and can be safely removed. I’m annoyed as I have been sent the DIY set up box and I. You have at least tested the ringing capacitor issue in the diagnostic process. hi. Learn more. . My Virgin Media App. Account - Mobile. Sometimes you'll just have a wire coming in rather than a wall socket. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Account - Cable. Don’t plug the power cable into a plug socket yet. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. @thomashtchan10 wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. The second socket is in the study and I need a wired connection here. Being connected to the internet is one of the most important modern essentials in 2022,. Virgin Media Wall Socket. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. Hi! We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in? Will that take a while? We need this sorting ASAP! However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Unscrew the white cable with the black collar. Security matters. You need a small spanner to remove this. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. The block box on second picture is an amplifier for terrestrial TV. But I. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. those who understand binary and those who don't and F people out of 10 who. on 21-08-2023 20:36. Hi , Thank you for getting back to me via private message. #1 I am having my lounge plastered in 2 weeks and wanted to know if its possible to have a socket with wall plate installed on the wall to hide the cable from my. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. I don't have a virgin media socket on 17-12-2022 10:38. Tudor. All the cabling is the property of Virgin Media and must not be touched. Options. I've looked for an external box but cannot. John_GS. It is easier to decorate without wires and boxes so I would like to hear your expe. VM will rewire your home phone extensions to create a link between the phone socket on the VM hub and your existing phone sockets. Can I order an engineer please. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I don't work for Virgin Media. Account - Mobile. 100. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. I received the QuickStart pack but I don’t have the VM wall socket, I only have an unbranded one that doesn’t fit. My Virgin Media App. He was going door to door. My problem, like many others is the main phone line is in one room and the hub in another. The Openreach sockets do not work for Virgin Media. Turn on and start the Box. Tudor. Live TV uses co-ax cables. The technician visited a. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsWall Socket. Vonage 2nd line. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Learn more. I don't see a virgin media wall socket. Account - Cable. All forum topics; Previous topic; Next topic; 2. I make the order with Quick Install, but I don’t have any wall socket in my house. Browse Virgin Media Virgin Media Community. Is it necessary to plug the cable to socket for having wifi, if so what can I. I chose to do self installation, but on installing realised i dont have a wall socket to plug it in to. So I have a fibre package in my current home, we are moving next weekend and today I couldn't find the vm wall socket that I need for the red tag cable to plug Into . That is a Virgin telephone socket. Virgin Mobile. Got my virgin media self install kit but I don't have a virgin socket. I don't work for Virgin Media. Hey, I recently just brought a Virgin Hub 5 but I realised that I don't have a Virgin Socket in my new flat. I. Options. I can’t push - 5368162. #12. 1 ACCEPTED SOLUTION. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. Standard Member. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. Options. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The phone number doesn't connect you. The only wall boxes are old NTL boxes with TV and FM connections. They will charge £99 for a relocation. It should be free of charge. on 27-01-2023 17:22. They will do this free of charge but it will involve some degree of rewiring to make the necessary connections. All forum topics; Previous topic; Next topic; 1 REPLY 1. Follow these steps to install your virgin Media Broadband, TV and Phone service. No vm wall socket. The large Eurobell wall box is where you would connect. How do I book an engineer to come out - 5345632. Browse Virgin Media Virgin Media Community. This seems to be the only way that i can speak to someone about the issue. Virgin Media Quickstart set up. No Virgin media wall socket on. What they cannot tell is whether the previous occupant has removed the internal boxes, or worse still ripped out the drop line to the street cabinet. Let us know if there's any further issues. 283; 37; 57; stabilo00. What they cannot tell is whether the previous occupant has removed the internal boxes, or worse still ripped out the drop line to the street cabinet. . Any help much appreciated, could a mod please help? 0 Kudos Reply. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. Whichever is the most suitable. Phone. VM BB TV Landline. Hi I have ordered a quick start kit and don't have a virgin media wall socket. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. Learn more. If you've set up an order and it's for a self installation and you're unsure you already have the required fittings, as @Tudor has advised, I would recommend calling the number. Phone. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. Flag for a moderator; on 20-07-2023 13:38. Account - Cable. Rather than pay VM the £25 for a phone extension socket, you could put that money towards some modern cordless phones. Plug the cables into the hub. We have the quickstart pack but sadly cannot get broadband set up and working. Learn more. I'm a Very Insightful Person, I'm here to share knowledge. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin. These sockets are purely for the legacy telephone service, & are now becoming obsolete (for new customers the phone plugs into the hub). Sorry to hear of the install delay caused by the wall. Turn on and start the hub. I'm a Very Insightful Person, I'm. You need a small spanner to remove this. I'm here to share knowledge, I don't work for Virgin Media. Hi I’ve order virgin for the quick set up as it game me that option but I have been looking online and I don’t have the virgin socket I’m - 5393012. Browse Virgin Media Virgin Media Community. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. Like the TV cable we have too. Even sitting in the room above the router, the WiFi was dreadful. Hi Woody007, Thanks for reaching out to us in our community and welcome both here and to Virgin Media, we are sorry that there being no internal cables wasn't picked up, as advised we only offer a qu8ickstart if the services have been in the property previously, we are unaware if the previous tennan. All the wall sockets I can see are for BT. I don't work for Virgin Media. My Virgin Media App. There is a long wire and plastic boxes. 2 weeks ago - last edited 2 weeks ago. It should be free of charge. RedTomato said: I removed my Virgin cable about a month ago. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. We're sorry to hear that there is no longer a Virgin Media wall socket in your property. Issue being I have no virginmedia wall socket, just a VM phone line and then a cable coming in beneath that - which I tried using. Hi guys, I have just moved into a property which I know had virgin broadband however I have ordered my install kits which has been delayed! I work from home so need set up ASAP. I don't think you have understood the problem! 1. We have the quickstart pack but sadly cannot get broadband set up and working. Push the red label end of the white cable, into the wall socket. 168. 14-08-2023 16:02 - edited 14-08-2023 16:05. Re: No Virgin media wall socket. ThanksHi , Thank you for your post and welcome to our community forums. ^Martin. If you do not have a Virgin Media wall socket or cable, one will need to be installed. Browse Virgin Media Virgin Media Community. Virgin Media socket 44 minutes ago Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Give the pre-installs team a call on 0800 052 1734. The socket I can see is for BT. My router does now provide internet but the light is always yellow and it. Chatter and natter. Manage Your Account. VM BB TV Landline. My Virgin Media App. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. I'm a Very Insightful Person, I'm here to share knowledge, I don't. So, a 50 minute broadband, TV and phone. No virgin media wall socket; Options. What I need to do? - 5432597 Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. I can only find the TV socket. There is a wire within the box but it’s too short to reach and also does n. But I have no Virgin Media Wall socket in my house. My Virgin Media App. 2 weeks ago - last edited 2 weeks ago. Solved: Hi, I need to move my virgin wall socket but can’t work out how to speak to someone to arrange this when calling them. 14-08-2023 16:02 - edited 14-08-2023 16:05. The bottom two cables aren't plugged into anything so presumably can be removed, and the top one is attached to a blank socket in the wall - no idea what this leads to but thought it might have been related to Virgin TV cabling as the previous owners didn't have an aerial and therefore had to rely on Virgin's cabling. I am so sorry that you have - 5404317 BrowseI need to book an engineer to install a Virgin media wall socket for my broadband but I can’t find an option on the app. Tudor. 0 Kudos Reply. I guess your options are seek approval, be dumb and have install or change providers. Have I helped? Click Mark as Helpful Answer or use Kudos. Virgin Media; My Virgin Media; Shop; Help;. Virgin Media. If you have been given a Quickstart pack,. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. Switched On. I'm here to share knowledge, I don't work for Virgin Media. Joining in Options. Essentially, I can’t figure out how to connect my broadband cable into the wall socket. I have looked everywhere but can't seem to find one. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Thank you for your post and welcome to the community. - 5156775. When parts are missing in the delivery, we don't have the ability to send a single item unless it is a remote or power supply. i don’t have a virgin media wall socket. All the wall. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. Virgin Media - Cable Broadband, Digital TV and Telephone/Mobile News. It's possible that a previosu occupant has removed the cabling, VM wouldn't be aware of this. yes you need a tech dial 150 or 0345 454 1111 or wait here for VM - hopefully the main feed cable is ok - if so a quick and easy job i - 4353656 - 4I have broadband kit arriving on the 29th Dec, but no Virgin socket. It was connected to the security system but the security engineer removed the link and I ripped out the old boxes and wire. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Just wondering if anyone knows of any better powerline. Virgin media wall socket for broadband is not what js shown on the installation guide. Will an engineer h. Learn more. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. 1 ACCEPTED SOLUTION. Customer since 1993. Browse Virgin Media Virgin Media. Browse Virgin Media Virgin Media Community. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. When I proceeded to set up my Hub 3 I quickly realised that. No virgin media wall socket. New Install Assistance. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. Security matters. This is designed to push over the existing screw connector the outlet has. I don't work for Virgin Media. Can you help? - 5401771 BrowseThe item marked with a red box is an attenuator. I have recently moved into a new flat and when ordering virgin media it states I can do a quickstart install but there seems to be no virgin media wall socket so I've opted for the engineer to come out and install. Unscrewing the screws didn't allow me to take the box off the wall and have a look and I really don't. Wall socket. I have tried to contact vm but I don’t have a landline number so they w. Step 3 - Label the box – a letter came with the. As @-tony- said, just get a pair of pliers and gently remove the pin from the socket. No wall socket. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Joining in Options. My Virgin Media App. on 31-12-2021 10:47. on 30-09-2022 14:24. Hi, I've just recently moved to a new place and taken my broadband package with me, but cannot install my hub as I don't have an inside wall socket, just a wire hanging out of the wall. My Virgin Media Hub 3 just came in but realised need a socket wall installed. I need an engineer. 2: Seeker. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. ” I did not get a silver terminator cap in my packaging to send back. on 18-05-2022 19:55. Don't understand why I would qualify for Quick Start if the property didn't have the right connections?Hi I ordered the Quick start set bit it seems i dont have the wall soket i need to install the kit. I have no wall socket to plug my hub 4 into which I was ensured would be in my property by the sales team. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsThanks for your post on our Community Forums , and a very warm welcome to our Community Forums! Sorry to hear of the difficulty faced when - 5412501Re: Wall socket. There are no virgin sockets on the wall. We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in? Will that take a while? We need this sorting ASAP! 0 Kudos Reply. So yes, following many takeovers, this is now your Virgin Media connection. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. 11-11-2022 12:53 - edited 11-11-2022 12:58. As noted; Try calling the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday - 5243559Hi. Account - Mobile. Hi, I've just recently moved to a new place and taken my broadband package with me, but cannot install my hub as I don't have an inside wall socket, just a wire hanging out of the wall. But I have no Virgin Media Wall socket in my - 5383603. The cable fits in the socket shown in the image attached. Post ReplyHi, I ordered a broadband only package and was told my address was applicable for a self install kit. Account - Cable. Looks like the pin has come out from an old termination cap. Solved: I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. The newer self install cables tend to be push fit but they are supposed to be attached to an F-type socket at the back of the Hub and at the wall. There is a cable coming from outside into my - 5368947. When purchasing it stated my property was Virgin ready and the quick set up was the best way to set up. I've selected self installation and have realised I have no vm wall socket. But I have actually managed to get through to the technical team over chat. Everything is converted to specialised triple screened coaxial cable. Explain you need a manned install. I have signed up as a new user for Virgin Fibre. Hi, im writing this as a last resort, as customer service has been woeful. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayVM don't use fibre inside the property. I will private message you now to confirm your details. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. How long will the QuickStart installation take me? WiFi Hub - 30 mins. If you're not a customer, and you're looking to check if we supply your address, you can check here. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. . Mobile Your Account. Tried looking to book an appointment for an engineer for this but can’t seem to find where I do this? Thanks. Go to virginmedia. on 25-09-2022 15:41. goslow. Hello everyone, I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. Bits and bytes. I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. Account - Cable. The openreach socket can take a landline cable or an ethernet cable. Failing this. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. I'm due to have Virgin Media installed next weekend with both TV & broadband services.